As a source of support, VTS has made available some tools to assist you in:

• understanding how your equipment works,
• discovering simple fixes in order to avoid unnecessary service calls,
• providing you with an on-line way to request service,
• and offering a client specific log-in to track current and past activity.

• Confirm an entry code has been assigned
• Check to see if entry code relay set up was done properly
• If the number of incorrect codes entered exceeds the lockout count, the keypad will be locked
• Make sure keypad is not in lockout mode – wait one minute for lockout to clear and try again
• If the wrong key is pressed, pressing the (*) key will reset the keypad
• If anti-passback feature is enabled, the entry code will be unusable until the anti-passback time expires

• Confirm an entry code has been assigned
• Make sure keypad is not in lockout mode – wait one minute for lockout to clear and try again
• Check for correct keypad wiring
• Transmitter Will Not Activate a Relay
• Make sure transmitter has been enrolled in system
• Check to see if transmitter has been deactivated in the system
• Confirm transmitter button setting isn’t programmed to ‘no relay’

• Call resident’s number from a different line/cell phone to determine if telephone is in working order
• Check to see if the telephone number has been programmed correctly
• Confirm that the Linear System’s telephone line is working

• Confirm that the Linear System’s telephone line is working
• Make sure the ‘automatic telephone answer’ is not disabled

• Check remote device for power
• Confirm correct remote device address switch setting
• Assure device is wired correctly

• Check equipment such as the intercom or keypad which is normally lit up to see if the lights are on
• Press buttons on the keypad for an indication of power
• Confirm there is power from the transformer and voltage at the power terminal strip